Scott Napier, Denovo’s Software Implementation Lead, shares insights into the critical aspects of software implementation and what law firms can do to ensure a near seamless transition.

Navigating Onboarding: Streamlining the Process

Scott elaborates on Denovo’s onboarding process, emphasising its simplicity and effectiveness. “Our onboarding process is designed to be straightforward,” he explains. It begins with a series of welcome and introductory emails, followed by consultancy chats to gain a deep understanding of the firm’s unique needs. Crucially, Denovo arranges for the smooth transfer of data, ensuring that vital information is seamlessly migrated to the new system. “We work closely with firms to establish a timeline that suits their requirements,” Scott adds. This meticulous planning includes advanced training sessions to equip staff with the necessary skills for a successful transition. Scott underlines Denovo’s commitment to guiding firms through every stage of the process, from data conversion to providing on-site support during the ‘Go Live’ phase and beyond.

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