For many law firms, the idea of switching to new legal software - or introducing it for the first time - can feel overwhelming. Concerns about cost, disruption, and complexity often prevent firms from making a decision that could drastically improve their efficiency. Graham Tidd, Denovo’s Business Development Manager, works closely with firms across the UK, helping them navigate these concerns and make informed choices. In this Q&A, Graham shares his insights on the main challenges law firms face when contemplating a switch and explains how his people-first approach, rooted in truly understanding each firm’s unique needs, has helped build successful partnerships.