Mike Dailly appointed non-executive director of consumer financial organisation board

Along with Mr Dailly, Caroline Fawcett, Nicola Bruce have been appointed by the Financial Conduct Authority (FCA).

The appointments, of Ms Fawcett, Mr Dailly and Ms Bruce begin today.

Andy Briscoe, chair of the Money Advice Service said: “I am delighted to be welcoming our new non-executive directors.

“They will undoubtedly bring valuable knowledge and insight to the Money Advice Service and provide the strengthening of the board recommended by the Farnish review.”

“Raising the financial capability of the UK population will remain at the the heart of everything we do at Money Advice Service.

“Our 2015/16 business plan reflects our focus on helping consumers to plan ahead for key life events such as buying a home, having a baby or retirement.

“Debt advice will also be a priority, encouraging more people to seek advice and continuing to raise standards across the sector.”

Mr Dailly has also been a member of one of the service’s stakeholder groups, the Financial Services Consumer Panel.

Ms Fawcett is a specialist in customer service and bringing customers to the heart of organisations.

She’s been the customer experience director and marketing director at Legal & General, customer director at the Rural Payments Agency, and has held positions as Serco, Essex County Council and the Care Quality Commission.

She also has experience of the financial services sector – as well as her positions at Legal & General, she’s a non-executive director on the board of Co-Operative General Insurance and at OneFamily (formerly Engage Mutual Assurance and Family Investments).

Ms Bruce has a background in non-standard financial services.

She was formerly director of strategy at Albermarle & Bond, a pawn broker and non-standard lenders, and director of strategy & business development at De La Rue plc, the banknote and security printer.

Prior to this, she was a partner at The Monitor Company where she led strategy development and consumer research projects for financial services and consumer goods companies.