The Social Market Foundation found that three-quarters of 1,000 individuals polled were content with online hearings and other remote access arrangements. Twenty-seven per cent of the public object to them. 

SMF/Opinium polling also found that 64 per cent of 1,000 businesses support remote access to the civil courts.

The findings were revealed in a report warning that politicians and legal authorities need to do much more to develop a long-term and coherent approach towards modernising the courts system.

The current court modernisation programme – due to be completed by 2023 – is expected to deliver some efficiencies at best, rather than transforming the justice system into one fit for the 21st century, according to experts at a roundtable discussion held by SMF as part of its research.

Ambitious modernisation is needed because the civil and criminal courts are failing to serve the majority of the population well, as they are often unable to make use of the civil courts, the SMF claimed. That contributes to a “civil justice gap”. At the same time, the criminal courts are not delivering justice efficiently and effectively for the victims of crime, the wrongly accused or society. Together these failings in the civil and criminal courts are undermining faith in the rule of law.

The ‘civil justice gap’ – those who are unable to access civil justice to resolve their “civil legal problems” – means that only six per cent of civil cases get legal advice. Those on low and middle incomes and SMEs find it more difficult to get resolution through the civil courts.

Closing the gap could save individuals and families up to £2bn a year, and between £40bn-£100bn a year for SMEs, the SMF report estimates.

Technological advancements have been more easily taken up by high-value legal claims – involving multi-national companies and high net-worth individuals – but the need for further reform remains. English and Welsh civil courts are ranked 20th worldwide, behind a number of jurisdictions like Singapore, Germany, and Australia.

According to the Social Market Foundation, the modernisation programme should go beyond the current plans that are set to end in 2023. The latest SMF report, Future-proofing justice, lays out a programme of making the civil and criminal court systems of England and Wales world-leading by 2030 – with emphasis on digital access.

Richard Hyde, SMF senior researcher, said: “There is no doubt that the justice system has been letting people down for a long time. Those on middle- and low-incomes in particular find it very difficult to access to justice through the civil courts. While the criminal courts are failing to deal with their caseloads efficiently and effectively. The result of these failings is large amounts of personal, financial and societal detriment and declining faith in the civil and criminal justice system.

“The government’s court modernisation programme is due to end in 2023, but that’s when the real work – to put in-place world leading courts – should begin. There is a need for greater ambition and thought in the next phase of reforms – evidence-based changes and learning lessons from other successful examples of reform and digital access should be a key priority. The UK’s economic prosperity, security and social cohesion is dependent on vastly improved civil and criminal courts.”

Nick West, partner and chief strategy officer at Mishcon de Reya, which sponsored the report, said: “While previous attempts at modernising the legal system have at times made incremental changes, it is clear that a significant shift is needed now. The best way to achieve this is to bring together everyone who has an interest in the future of English law and a commitment to effective and long lasting reform.”