Slcc

The Scottish Legal Complaints Commission (SLCC) has concluded that the Faculty of Advocates' complaints process is overly complex and extremely challenging to navigate, especially for lay complainers. In a new report the SLCC made five statutory recommendations for improvement: for Faculty to improv

The Scottish Legal Complaints Commission (SLCC) has published a report on the benefits of price transparency and clear costs. The report outlines what the SLCC sees in complaints relating to pricing and fees, what the relevant rules and guidance say, and what firms in Scotland are doing to make

A large percentage of law firms continue to ignore the complaints process and in doing so push up costs for everyone, writes Vicky Crichton.

The Inner House of the Court of Session has published its opinion in relation to a contempt of court hearing regarding a solicitor who did not comply with a statutory request for information to allow a complaint to be investigated. The Scottish Legal Complaints Commission (SLCC) raised a petition wi

The Scottish Legal Complaints Commission (SLCC) has laid its budget for 2024-25 in Parliament after the board approved its draft budget unchanged following a statutory consultation. Commenting on the budget, SLCC chair Jane Malcolm said: “Our thanks go to those who took time to respond to our

The Scottish Legal Complaints Commission (SLCC) has welcomed improvements to Law Society of Scotland investigation timescales since it made statutory recommendations last year. A report published by the SLCC in March 2023 showed that the majority of complaints investigations were taking longer than

The Scottish Legal Complaints Commission (SLCC) brought proceedings yesterday against two solicitors who had failed to comply with statutory requests for information. One of the solicitors has previously been held in contempt of court for the same issue in relation to a different complaint, although

Continued inflationary pressure on core costs and significant uncertainty are key drivers in the Scottish Legal Complaints Commission’s 2024-25 budget, published for consultation today. The organisation is required to ensure its budget is sufficient to deliver its statutory duties to serve con

The Faculty of Advocates has been ordered to pay compensation to a woman who reported Brian McConnachie KC for misconduct over texts he sent to her, the Daily Record reports. The Scottish Legal Complaints Commission (SLCC) said that the Faculty had failed to properly investigate Mr McConnachie, who

The Scottish Legal Complaints Commission (SLCC) has maintained its performance and "consolidated historic lows in complaint handling time on reduced resource", according to its annual report. The report also highlights work to improve customer service, to use its expertise to inform parliamentary sc

The Scottish Legal Complaints Commission (SLCC) has been awarded expenses in relation to action taken to secure files from a solicitor to investigate a complaint against him. The solicitor failed to produce the file until the day before the contempt of court hearing against him first called. The cou

A solicitor has been fined £1,500 after being found guilty of professional misconduct for failing to provide a document in response to a request from the Scottish Legal Complaints Commission (SLCC). After being brought before the Scottish Solicitors’ Discipline Tribunal (SSDT) for failin

The Court of Session has refused a complainer’s leave to appeal a decision of the Scottish Legal Complaints Commission (SLCC) that his complaint was not eligible for investigation. Commenting on the decision, Gillian Martin, case investigations manager, said: “We’re pleased with th

The Scottish Legal Complaints Commission (SLCC) has today lodged a petition, against a solicitor the court has already found in contempt of court earlier this year – for again failing to provide a file to the SLCC. In May the SLCC published the outcome of a case where a solicitor was found in

The Scottish Legal Complaints Commission (SLCC) has welcomed the proposed reform of the complaints and regulation system in its response to the Equalities, Human Rights and Civil Justice Committee’s call for evidence on the Regulation of Legal Services (Scotland) Bill. Neil Stevenson, chi