Slcc

Jane Malcolm has been appointed as the new chair of the Scottish Legal Complaints Commission. Ms Malcolm has a strong track record of strategic leadership in professional regulation, working in the public interest. She has a particular interest in consumer centred services and policy, with a sharp f

The Inner House of the Court of Session has this week condemned a solicitor’s “extraordinary lapse of professional judgement” in failing to produce a response to a complaint, but stopped short of making a finding of contempt of court.

The Scottish Legal Complaints Commission (SLCC) has published an update report on its expectations for improvement to Law Society of Scotland investigation timescales. In March 2023, the SLCC published a report on its review of the time taken by the Law Society of Scotland to investigate conduct com

The Inner House of the Court of Session has found a solicitor guilty of contempt of court in respect of her failure to comply with the court’s order to produce files relating to a complaint. This is the first time a finding of contempt of court has been made for such a failure. The court&rsquo

The Scottish Legal Complaints Commission (SLCC) has today published a report on the initial engagement or ‘terms of business’ letters firms issue when instructed by a client. Looking at a sample of 80 letters, the SLCC considered to what extent they complied with Law Society of Scotland

The Inner House of the Court of Session has set out its preliminary views following a hearing about a solicitor’s non-compliance with a request by the SLCC for files and responses required to investigate a complaint. Lords Malcolm, Pentland and Tyre ordered the solicitor to hand over the files

The Scottish Legal Complaints Commission (SLCC) has confirmed a £500,000 saving in costs over the next five years. The organisation is downsizing its office space, following a substantive programme of work to develop new ways of working, investment in upgraded IT infrastructure and a drive to

The Scottish Legal Complaints Commission (SLCC) has published a report on its review of the time taken by the Law Society of Scotland to investigate conduct complaints remitted to it.

In July 2020 the Scottish Law Agents’ Society proposed that the Scottish Legal Complaints Commission charge a modest fee, refundable on success, to those who wish to complain. The amount suggested was £60. Needless to say this proposal has never materialized in the context of the regulat

The Scottish Legal Complaints Commission (SLCC) has published an open letter to the profession – reproduced below – on the duty to co-operate to support an efficient and effective complaints system. For a number of years, we have been raising concerns about a significant minority of firm

Following two rounds of consultation, the Scottish Legal Complaints Commission (SLCC) has published updated rules which will apply from 1 April 2023. The changes are intended to ensure that the rules reflect a digital and paperless focus in the SLCC’s operations and engagement with the profess

The Scottish Legal Complaints Commission is consulting on a levy for 2023/24 that returns to just below pre-pandemic levels, following two years of cuts. This year the levy will rise by nine per cent.

The Scottish Legal Complaints Commission (SLCC) has reported complaint numbers rebounding after two years of reductions linked to Covid-19 restrictions. Its annual report also highlights ongoing work to improve customer service, to drive efficiencies and to advocate for reform to modernise the legis

The Scottish Legal Complaints Commission (SLCC) has successfully defended five recent applications for leave to appeal against decisions to reject complaints as ineligible. In all five cases, complainers applied to the Inner House of the Court of Session for leave to appeal against SLCC decisions th

Dear Editor, Andrew Stevenson of the Scottish Law Agents Society, in his article of 7 November 2022, noted a period when the Scottish Legal Complaints Commission Board had fewer than the intended legal members on it.