Slcc

The Scottish Legal Complaints Commission (SLCC) has opened a consultation on its budget and operating plan for 2020-21, as well as its strategy for 2020-24. The consultation proposes a budget increase of 3.5 per cent to meet the cost of the SLCC discharging its duties against a background of four ye

The Scottish Legal Complaints Commission (SLCC) has reported its best ever year of performance in dealing with complaints about lawyers and law firms in Scotland. The SLCC annual report covers the SLCC’s performance in its 2018-19 operating year.

After 35 years last month in the profession, 20 of them spent in senior management positions, including client relations manager, in a large firm practising in the higher risk areas of executries, litigation, family and residential conveyancing, I thought it would take more than a determination from

The majority of the public do not think an organisation should both regulate lawyers and represent them, according to a poll commissioned by the Scottish Legal Complaints Commission (SLCC). The YouGov poll of the public on various issues around legal regulation found that 19 per cent of the public f

The Scottish Legal Complaints Commission (SLCC) has said in response to the Scottish Solicitors' Discipline Tribunal’s recent consultation on the standard of proof to be applied in misconduct proceedings that it should lower the standard of proof to the civil standard. The SLCC takes the view

The Scottish Legal Complaints Commission (SLCC) has reported on its latest audit of the Faculty of Advocates conduct complaints handling processes. The report made six recommendations.  SLCC oversight manager Alison Marron said: “This latest audit has demonstrated the benefit of the SLCC&

The Scottish Legal Complaints Commission (SLCC) is to increase ‘complaints levy’ charged when its determination committee upholds a complaint of inadequate professional service. The complaints levy is currently £3,500, but for complaints heard and upheld at committee on or after 1

Michael Sheridan reflects on the changes proposed by the Roberton Review and the urgent need for Scots lawyers to participate in the discussion on the future of legal regulation. This is a period of seismic change in the regulation of the legal profession. Whereas previously there was a long-standin

The Court of Session has ruled in favour of the Scottish Legal Complaints Commission (SLCC) in three separate leave to appeal cases. In each case, the court refused leave. The applicants had each argued that the SLCC was wrong to determine that their complaints were made outside the SLCC’s tim

The Law Society of Scotland has criticised Scotland’s legal complaints handling body for failing to listen to concerns over its plans to impose a third consecutive above-inflation rise in its budget and levy and has highlighted the need for improved oversight of the organisation. The Scottish

The SLCC Consumer Panel has launched a new discussion document for legal professionals and regulators on Consumer Rights Day today. Building on the panel’s previous publication on the internationally recognised consumer principles, the guide is designed to help practitioners and regulator

The Law Society of Scotland has criticised Scottish Legal Complaints Commission (SLCC) proposals for a third consecutive above-inflation levy on solicitors, which it says will lead to rising costs for legal services consumers. In its response to the SLCC annual budget and levy, the Law Society has d

The Scottish Legal Complaints Commission (SLCC) has been selected as one of five case studies of good practice published last week by the Ethical Standards Commissioner. The SLCC was recognised for using facilitated diversity enhancing workshops and tools to improve decision making as well as for co

The Scottish Legal Complaints Commission’s (SLCC) proposed budget for 2019/20 risks increasing costs for consumers, the Law Society of Scotland has warned. The proposed budget, which is now out for statutory consultation, includes a 9.2 per cent rise in income funded by a levy on solicito