2 minutes
The Scottish Public Services Ombudsman (SPSO) has launched the first phase of an interactive map that shows the number of complaints closed in 2022–23 for each local authority area in Scotland across the sectors it oversees, mapped against measures of deprivation. The map highlights the percen
1 minute
The Scottish Public Services Ombudsman (SPSO) has launched a consultation on an updated Statement of Complaints Handling Principles. Since the principles were approved by Scottish Parliament in 2011, the language and landscape of complaints handling has changed. There has also been the addition of t
1 minute
The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a child-friendly approach to complaints, following the introduction of new law. The United Nations Convention on the Rights of the Child (Incorporation) (Scotland) Act 2024, which ca
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