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The Scottish Public Services Ombudsman (SPSO) has launched a consultation on an updated Statement of Complaints Handling Principles. Since the principles were approved by Scottish Parliament in 2011, the language and landscape of complaints handling has changed. There has also been the addition of t
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The Scottish Public Services Ombudsman (SPSO) has launched new guidance to support Scottish public services in taking a child-friendly approach to complaints, following the introduction of new law. The United Nations Convention on the Rights of the Child (Incorporation) (Scotland) Act 2024, which ca
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